Management Systems [1.3]

ISO 9001:2015 is an international standard that describes the fundamental principles for the implementation of a Quality Management System that can be incorporated into all businesses irrespective of their size or nature of operations. Through this system the business succeeds in achieving a constant level of product/ service quality, succeeding in customer satisfaction as well as the reduction of the malfunctions in the company operations.

The benefits of implementing an ISO 9001:2015 management system can be summarized in the following non-exhaustive list:

• Customer satisfaction
• Strengthening of company fame
• Identification of best value-for-money suppliers
• Establishment of long lasting customer relationships
• Improvement of product/ service quality
• Error minimization
• Continual process improvement
• Opportunities for management review and problem solving
• Legal and other standards conformance
• Adoption of best practices
• Benchmarking

ISO 45001:2018 is an international standard that sets the fundamental principles for the implementation of an Occupational Health & Safety Management System that can be incorporated into all businesses irrespective of their size or nature of operations.

The benefits of implementing a ISO 45001:2018 management system can be summarized in the following non-exhaustive list:

• Improvement of company social responsibility profile
• Establishment of a system that identifies and controls all workplace risks Integration of workplace health & safety in the business operation
• Establishment of a safe working culture
• Legal conformance
• Reduction of a crisis risk
• Reduction of absenteeism
• Reduction of insurance costs

ISO 14001:2004 is an international standard that sets the fundamental principles for the implementation of an Environmental Management System that aims to develop management practices that improve company operations in a way that they become more environmentally friendly, by identifying their environmental aspects and impact and developing actions to reduce in conformance with recognized methods.

The benefits of implementing an ISO 14001 management system can be summarized in the following non-exhaustive list:

• Improvement of company social responsibility profile
• Reduction of environmental impact risk
• Legal conformance
• Reduction of insurance costs

Food supply chain is an important issue throughout the world; fulfilling the standards for assuring food safety in all food chain stages (production, packaging, storage, distribution, transportation), is of paramount importance, not only due to the Cyprus Legislation [Τμήμα Επιθεώρησης Εργασίας Κυπριακή Δημοκρατία - Τμήμα Επιθεώρησης Εργασίας - Νομοθεσία (mlsi.gov.cy)] requirements that may inflict serious legal consequences but also because any deviation would result in serious effect on sales and catastrophic effect on company brand names.

ISO 22000:2018 «Food safety management systems – Requirements for the food chain organizations» is an international standard that sets the fundamental principles for the implementation food safety principles that must be incorporated into all businesses irrespective of their size or nature of operations.

This system comprises the following elements: The benefits of implementing an ISO 22000:2018 management system can be summarized in the following non-exhaustive list:

• Effective communication throughout the food chain Implementation of the HACCP principles
• Legal conformance Identification of best value-for-money suppliers
• Establishment of long lasting customer relationships Improvement of food product quality
• Reduction of returned goods
• Competitive advantage
• Customer satisfaction
• Continuous process improvement

CRM Cyprus Ltd conducts continual second and third party auditing to ensure the supplier certificate validity as required by the Ministry of Health Inspectors.

Crisis is a special situation in which a business may be involved after an isolated or a chain of events; during this time period the whole or a part of its operations deviates from its planned course.

In general crises present the following characteristics:

• They are rare
• They are not relevant to the operational routine
• They have varying dynamic development

The consequences of a crisis may be:

• Malfunction or discontinuation of the business operations
• Adverse publicity
• Legal implications

CRM Cyprus Ltd has extensive experience in managing these special situations that demand knowhow, agile handling and organized preparedness. The services provided include:

• Development of Crisis Management Programmes in three distinct phases
  • Emergency Plannning
  • Incident Management
  • Business Recovery
• Implementation of Crisis Management trainining programmes [1.4.1] that train personnel in all management levels to effectively control a crisis in case it develops achieving minimum business deviation.
• Conducting audits [1.6.5] to identify the business’s vulnerabilities as well as its level of effectiveness in dealing with a crisis.

5S comes from the initials of five Japanese words: Seiri, Seiton, Seiso, Seiketsu, Shitsuke that are freely translated as Sort, Set in order, Shine, Standardize, Sustain.

The basic principles of this System are:

EVERYTHING IN ITS PLACE, A PLACE FOR EVERYTHING

Every «S» is an action stage that is applied according to the characteristics of each Operation and matures preparing the organization for the next step. In essence, 5S reces the “sleeping” materials stock improves and preserves housekeeping and visualizes the operations in order to:

• Maximize space utilization
• Make readily visible the distinction between normal and abnormal operations and situations
• Establish continual improvement, zero errors, cost reduction Improve employee health & safety (slips, trips, falls, fire, entrapment, escape routes)
• To create a systematic way of upgrade and improvement of the work areas, the production procedures, the products through employee involvement

A clean and orderly workplace:

• Is more productive as it improves equipment availability
• Yields in less substandard products thus improving quality
• Produces less waste thus creating indirect profit
• Contributes in meeting the deadlines hence improving delivery reliability
• Is safer to work in thus contributing in employee confidence and trust
• Is more pleasant thus upgrading job satisfaction

CRM Cyprus Ltd develops 5S systems according to the needs of each Company independent of the nature of its operations, the size or the employee headcount. CRM Cyprus Ltd’s consultants in close cooperation with the Company management define the needs and improvement opportunities and the Programme is gradually implemented depending on the floor-employee response.

Impressive results become readily apparent after each stage.